| ONE YEAR WARRANTY
All Vortex™ brand fog chillers come with a one year product defect
warranty and a full 90 day satisfaction guarantee. If anything should go
wrong with your fog chiller under normal use, simply send it back for
repair or replacement as deemed best by our customer care team. And, if
you are not completely satisfied that your chiller delivered exactly as
promised, you may send it back for a full refund within 90 days. All
returns must be accompanied by a return authorization code (RAC) for
proper routing of the product. You may receive that by sending your
name, date of purchase, contact information and address to our customer
satisfaction team at
customercare@vortexchillers.com, or call us at (805) 929-3453 during
regular business hours. RAC numbers are not given on products kept
beyond October 31st.
PROMISE When
using genuine Vortex™ brand Low Lying Fog Fluid along
with the recommended wattage smoke machine for that size chiller,
Vortex™ fog chillers are guaranteed to
create thicker fog,
colder fog and more fog,
hugging the ground lower,
for a longer period of time, than any
other water ice cube chiller on the market today,
period. No other ice cube fog
chiller ever made has ever come close to the chilling power of the
Vortex. And no other system can match the undeniable multiplying effect
of the Vortex, producing up to 500% as much
fog than the same smoke machine can produce alone. No other fog chiller
can make these statements but Vortex.
PLACING AN ORDER / RETURNS
In placing on order customer agrees to have adequately researched all
products therein and accept the satisfaction warranty based on their
actual performance under proper recommended conditions. Buyer also
understands this return period is limited to 90 days from date of
receipt and must be accompanied by the proper RAC as set out in the
WARRANTY above. In the event of authorized return, buyer agrees to ship
at their own expense, products to the addresses issued specifically in
the RAC. Postage for repaired or replaced products to an address in the continental
U.S. will be covered by Vortex Chillers.Com. All 3rd party
products resold on this site carry their own manufacturers warranty and
all returns and repairs on said items must be made directly with the
manufacturer of the item.
REFUNDS
Orders that are placed and cancelled or returned for refund for any
other reason than failure to fulfill the promised results in use will be
subject to an accounting and handling fee based on when the order is
cancelled. Orders cancelled prior to shipment will be subject to a 15%
or $20 accounting fee, whichever is greater. Orders received by customer
and then returned by authorized RAC will be subject to 15% or $20
accounting fee, whichever is greater, plus all shipping costs to and
from supplier and subject to any damages to product as determined by
Vortex Chillers.Com.
SHIPPING
Buyer agrees that all
items ordered will be paid for in full prior to their shipping
arrangements from our facilities via Fed Ex, or other parcel carrier of
our choosing to a STREET ADDRESS and not a post office box. If customer
arranges to have items picked up through their own shipping means, or
for any other reason product is not collected by the buyer upon
purchase, buyer
agrees to arrange for the prompt collection and or shipment of the order
within 15 days of purchase. Should buyer fail to do so, buyer agrees to
reimburse Vortex Chillers.Com 3% of full purchase price of said
items, per day, for
storage beginning with the first full day after purchase. If, after 33
calendar days, all items have not yet been arranged for by the buyer,
these items will be sold to recover storage fees.
Should monetary collections be needed to satisfy my monies owed by buyer
to Vortex Chillers.Com, buyer agrees
to pay any and all court costs incurred by Vortex Chillers.Com
associated with collections.
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